Friday 11 July 2003
0800 052 2000
Welcome to ntlhome. To help us direct your call, please please key in your home telephone number, including your area code, after the tone. -beeeep-
(enter number, then choose option 2: "reporting a fault", froma menu)
Hello, ntl customer support, ***** speaking. How can I help?
Hi. We got cable modem installed the other day, but I don't think it's running as fast as it should be.
OK, let me put you through to cable modem support.
(please enter phone number. again. etc)
Hello, you're through to cable modem support.
Hi. We got cable modem installed the other day, but I don't think it's running as fast as it should be. I check out the diagnostics page of the modem, and it says it's running at 150k.
(asks about house address)
And your name?
James Sheppard. I'm calling on behalf of **** ******
If you're not the account holder then I'm sorry, but the data protection act prevents me from giving out any information about the account to you.
That's fine, I don't want you to give me any information. I'd just like you to check out our modem.
I'm sorry, but due to the data protection act I can't give you any information about the account.
I know, and I don't want any information. I'm telling you that our "600k" connection is only running at 150k, and I'm asking if you can please fix that.
If you're not the account holder, I can't give you that sort of information.
I'm not asking for information. I'm letting you know about a fault, and asking if you can sort it out.
(finally, a change of tact:) Due to the data protection act, I can't to anything to the account.
OK, I understand you've got to follow rules. I'm not trying to get you into trouble, I'm just trying to get our modem fixed.
I'm afraid only the account holder can do that.
...and that's about as much as I can be bothered to remember and transcribe.
references:
Robin Walker's Cable Modem Troubleshooting Tips
Posted by Jim at July 11, 2003 01:55 PM